Privacy policy.

Effective Date: April 21, 2026

OneAway Studios LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (oneawaystudios.com), use our services, interact with our ads, or communicate with us.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

  • Contact information: Name, email address, phone number, and business name when you submit a form, schedule a call, or send us a message.

  • Application and booking information: Business details, goals, offers, audience information, and project requirements submitted through our application or booking forms.

  • Payment information: Billing details processed through HoneyBook. We do not store credit card numbers on our servers; payment processing is handled by HoneyBook and its payment processors.

  • Communications: Emails, text messages, chat messages, and other correspondence you send to us.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

  • Device and browser information: IP address, browser type, operating system, device type, and screen resolution.

  • Usage data: Pages viewed, time spent on pages, links clicked, referring URL, and navigation patterns.

  • Location data: General geographic location based on your IP address (we do not collect precise GPS location).

This information is collected through cookies, pixels, and similar tracking technologies (see Section 4).

1.3 Information from Third Parties

We may receive information about you from third-party platforms, including:

  • Meta (Facebook/Instagram): When you interact with our ads or content on Meta platforms, Meta may share information with us through the Meta Pixel, including actions you take on our website after clicking an ad.

  • Google: Through Google Analytics (GA4), we receive aggregated and anonymized usage data about how visitors interact with our website.

  • Calendly: When you schedule a call through our Calendly integration, we receive your name, email, and any information you provide in the scheduling form.

2. How We Use Your Information

We use the information we collect to:

  • Provide and deliver services: Communicate about bookings, projects, content deliverables, and account management.

  • Process payments: Invoice and collect payments through HoneyBook.

  • Improve our services: Analyze website usage, content performance, and ad campaign effectiveness to improve our offerings.

  • Marketing and promotions: Send you promotional emails, updates, and offers if you have opted in to receive them. You can unsubscribe at any time.

  • Text messaging (SMS): Send service-related and promotional text messages if you have provided consent. See Section 6 for SMS-specific terms.

  • Advertising: Use tracking data to create and optimize advertising campaigns on Meta, Google, and other platforms, including retargeting visitors who have previously interacted with our website.

  • Legal compliance: Comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information with the following categories of third parties solely for the purposes described in this policy:

3.1 Service Providers

  • HoneyBook — Client management, contracts, invoicing, and payment processing.

  • Squarespace — Website hosting and built-in form submissions.

  • Calendly — Appointment scheduling.

  • Meta (Facebook/Instagram) — Advertising, retargeting, and conversion tracking via the Meta Pixel.

  • Google — Website analytics (GA4) and advertising services.

  • SMS/messaging platforms — Text message delivery and automation.

These service providers are contractually obligated to use your information only as necessary to provide their services to us and are expected to maintain appropriate security measures.

3.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

If OneAway Studios is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.4 SMS/Text Messaging Data

Text messaging originator opt-in data and consent will not be shared with any third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This applies to all categories of information collected in connection with our SMS/text messaging programs.

4. Cookies and Tracking Technologies

Our website uses the following tracking technologies:

4.1 Cookies

Cookies are small text files stored on your device when you visit our website. We use:

  • Essential cookies: Required for basic website functionality (e.g., form submissions, page navigation). These cannot be disabled.

  • Analytics cookies: Used by Google Analytics (GA4) to understand how visitors interact with our website, including pages viewed, session duration, and traffic sources. This data is aggregated and does not personally identify you.

  • Advertising cookies: Used by Meta Pixel and other advertising platforms to track conversions, build retargeting audiences, and optimize ad delivery.

4.2 Meta Pixel

We use the Meta Pixel on our website. The Meta Pixel collects data about your activity on our site (such as pages visited and actions taken) and sends it to Meta to help us measure the effectiveness of our advertising, optimize ad targeting, and build custom audiences for future campaigns. This data is processed according to Meta's Data Policy.

4.3 Google Analytics (GA4)

We use Google Analytics 4 to collect anonymized data about website traffic and user behavior. GA4 uses cookies and may collect your IP address, which Google anonymizes before storage. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4.4 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

  • Client data: Retained for the duration of the engagement and for 3 years after the engagement ends, for legal and accounting purposes.

  • Lead and inquiry data: Retained for up to 2 years after your last interaction with us, unless you request deletion sooner.

  • Website usage data: Analytics data is retained according to the default retention settings of the respective platform (e.g., Google Analytics retains data for 14 months by default).

  • SMS/text messaging data: Opt-in consent records are retained for as long as you remain subscribed, plus 4 years after you unsubscribe, as required by TCPA compliance.

You may request deletion of your data at any time (see Section 7).

6. SMS/Text Messaging

6.1 Consent

By providing your phone number and opting in to receive text messages from OneAway Studios, you consent to receive recurring SMS/text messages, including service updates, appointment reminders, and promotional messages. Consent is not a condition of purchasing any goods or services.

6.2 Message Frequency

Message frequency varies. You may receive service-related messages as needed and promotional messages periodically.

6.3 Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You will no longer receive text messages from us unless you opt in again.

6.4 Help

For help with our text messaging program, reply HELP to any message or contact us at successteam@oneawaystudios.com.

6.5 Costs

Message and data rates may apply. OneAway Studios is not responsible for charges from your wireless carrier.

6.6 Data Sharing

As stated in Section 3.4, text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 All Users

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to your data if it is inaccurate or incomplete.

  • Deletion: Request that we delete your personal data, subject to legal retention requirements.

  • Opt-out of marketing: Unsubscribe from promotional emails or text messages at any time.

7.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collection, and the categories of third parties with whom we share it.

  • Right to delete: You may request deletion of your personal information, subject to certain exceptions.

  • Right to opt out of sale: We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link on our website.

  • Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of these rights, please contact us at successteam@oneawaystudios.com. We will respond to verifiable requests within 45 days.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

9. Data Security

We use industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure HTTPS encryption on our website

  • Access controls limiting who can view client data

  • Secure third-party service providers with their own security standards (HoneyBook, Squarespace, Google, Meta)

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

10. Third-Party Links

Our website may contain links to third-party websites, platforms, or services (such as social media profiles, scheduling tools, or ad platforms). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

For significant changes, we will make reasonable efforts to notify you via email or a prominent notice on our website.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

OneAway Studios LLC

Texas

successteam@oneawaystudios.com