Terms of service.
Effective Date: April 21, 2026
Welcome to OneAway Studios. By accessing or using our services, you agree to these Terms of Service ("Terms"). Please read them carefully as they govern your relationship with us and the services we provide.
We may update these Terms from time to time. When we do, we will update the effective date above. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.
1. Introduction
OneAway Studios LLC ("we," "our," or "us") is a multimedia, content, and marketing services company registered in the State of Texas. These Terms apply to all clients and users of our website, services, and events. By contracting our services, submitting an application, or accessing our website, you ("Client," "you," or "your") agree to these Terms.
2. Services Provided
Our services include, but are not limited to:
Content creation for ads, social media, and events
Videography and photography (on-site capture sessions)
Social media management (strategy, posting, scheduling, community management)
Paid advertising management (Meta, Google, YouTube, TikTok, and other platforms)
Monthly Creative — our recurring content-to-revenue system including strategy, production, and distribution
Event activations such as DJ services, photo booths, and 360 video booths
Live streaming
Website design
Each service may have specific terms and requirements which will be detailed in the service agreement ("Contract Service Agreement" or "CSA") provided via HoneyBook or other written agreement at the time of booking.
In the event of a conflict between these Terms and a signed Contract Service Agreement, the Contract Service Agreement shall govern for that specific engagement.
3. Client Obligations
For all services, Clients must:
Provide accurate project details, goals, and any special requirements in advance.
Provide timely access to accounts, platforms, brand assets, and any materials needed for service delivery.
Respond to communications and approval requests within the timeframes specified in these Terms or your CSA.
Ensure that someone on the Client's team is available to respond to inbound leads generated by our services.
For event and production services specifically:
Confirm the final shot list for videography services at least 14 days prior to the event date.
Allow sufficient time for setup, as specified in your booking confirmation, for event equipment like the 360 video booth or A/V setup.
4. Payments and Fees
Dynamic Pricing Policy
OneAway Studios utilizes dynamic pricing to reflect variations in demand, project requirements, customization, and market conditions. Prices quoted at the time of booking are valid for the specific project details provided. Any changes to project requirements or details may result in an updated quote to reflect the adjusted scope of services.
One-Time / Project-Based Services
Upon booking, a deposit is required to secure the date. Full payment is due as specified in the Contract Service Agreement.
Monthly / Recurring Services (Monthly Creative)
Monthly Creative and other recurring services are billed on a monthly cycle as outlined in your Contract Service Agreement, processed through HoneyBook or other agreed-upon invoicing method.
Payment is due on the date specified in each monthly invoice or as set in your HoneyBook smart file.
If payment is not received within 7 days of the due date, we reserve the right to pause all active services — including social media posting, ad campaigns, and content delivery — until the balance is resolved.
Continued non-payment for 14 or more days may result in termination of the engagement at our discretion.
Cancellations and Refunds
One-time / project services: Deposits are non-refundable if cancellation occurs after a contract has been signed, unless otherwise specified in your Contract Service Agreement.
Monthly / recurring services: See Section 5 (Monthly Service Terms) for cancellation and refund policies specific to recurring engagements.
Changes: Last-minute changes may incur additional fees, particularly if they require new equipment, staffing adjustments, or scope changes.
5. Monthly Service Terms (Monthly Creative)
This section applies to all recurring service engagements, including Monthly Creative and any other subscription-based service offerings.
5.1 Service Commitment
We offer both 90-day commitment plans and month-to-month plans. The plan type, pricing, and specific deliverables will be outlined in your Contract Service Agreement. Month-to-month plans are available at a higher rate than commitment-based plans.
5.2 Cancellation Policy
Clients may cancel their recurring service by providing written notice (email to successteam@oneawaystudios.com) at least 15 days before the next billing cycle.
Cancellation is effective at the end of the current billing cycle. No partial-month refunds will be issued.
If a Client is on a commitment plan (e.g., 90 days) and cancels before the commitment period ends, the Client remains responsible for the remaining balance of the commitment period, unless otherwise agreed in writing.
5.3 Pausing Services
Clients may request a service pause by providing written notice at least 15 days before the next billing cycle. Pauses are subject to availability and approval.
Paused months do not count toward commitment periods.
We reserve the right to limit the number of pause requests per engagement.
5.4 Service Scope Changes
Changes to the scope of recurring services (adding platforms, increasing deliverable volume, adjusting ad budgets) may result in updated pricing.
Any scope changes will be documented in an updated Contract Service Agreement or written addendum.
6. Content Delivery and Approval Process
6.1 Delivery Timeline
For Monthly Creative engagements, content is delivered within 14 business days after the capture session, unless otherwise specified in your CSA. Time-sensitive content will be prioritized and expedited as needed.
"Business days" means Monday through Friday, excluding federal holidays observed in the State of Texas.
6.2 Content Approval
Upon delivery, the Client has 48 hours to review and provide feedback or approval.
If no response is received within 48 hours, the content is deemed approved and may be published, posted, or used in campaigns as planned.
We include 2 rounds of revisions per content delivery cycle. Additional revision rounds may be accommodated at our discretion and may incur additional fees.
Revision requests must be specific and actionable. General feedback such as "make it better" does not constitute a revision request.
6.3 Client Delays
If the Client delays or reschedules a capture session, is late on approvals, or fails to provide required access or materials, the delivery timeline will be adjusted accordingly. Any delivery guarantee (see Section 7) is paused during Client-caused delays.
7. Delivery Guarantee
For Monthly Creative engagements that include our delivery guarantee:
7.1 The Guarantee
We guarantee that your monthly content deliverables will be delivered within 14 business days of the completed capture session. If we fail to deliver within this timeframe due to reasons within our control, you are entitled to a refund of that month's service fee.
7.2 What Triggers the Guarantee
The guarantee is triggered only when:
The content delivery is late (beyond 14 business days from the completed capture session), AND
The delay is caused by OneAway Studios, not by the Client.
7.3 What Does NOT Trigger the Guarantee
The guarantee does not apply when delays are caused by:
Client rescheduling or canceling a capture session
Client failing to provide account access, brand assets, or required materials on time
Client exceeding the 48-hour approval window (the delivery clock pauses)
Force majeure events (natural disasters, platform outages, etc.)
Scope changes requested by the Client after the capture session
7.4 How to Request a Refund Under the Guarantee
To request a refund under this guarantee, the Client must send a written request to successteam@oneawaystudios.com within 7 days of the guaranteed delivery date. Refund requests received after this window will not be honored.
Refunds under this guarantee are limited to the service fee for the affected month. Ad spend, third-party costs, and fees for previous months are not refundable under this guarantee.
7.5 Guarantee Scope
This guarantee applies to content delivery only. It does not guarantee any specific business results, revenue, leads, views, engagement, or return on investment. See Section 8 (Results Disclaimer) for details.
8. Results Disclaimer
8.1 No Guarantee of Results
OneAway Studios does not guarantee any specific business outcomes, including but not limited to: revenue, leads, sales, views, engagement, follower growth, return on ad spend (ROAS), or any other performance metric.
8.2 Case Studies and Testimonials
Any case studies, testimonials, client results, or performance data shared on our website, landing pages, social media, advertisements, or marketing materials are specific to those individual clients and campaigns. They represent the results of specific engagements under specific conditions and are not typical.
Your results will vary based on your offer, audience, market, budget, ad spend, content quality, consistency, industry, competition, and many other factors outside of our control.
8.3 Forward-Looking Statements
Any projections, estimates, or forward-looking statements made during sales calls, strategy sessions, or marketing materials are based on our experience and professional judgment. They are not promises or guarantees of future performance.
9. Advertising and Ad Spend
9.1 Ad Spend Is Separate
Ad spend (the budget paid to advertising platforms such as Meta, Google, YouTube, TikTok, etc.) is separate from OneAway Studios' service fees. Ad spend is paid directly by the Client to the advertising platform. OneAway Studios does not collect, hold, or manage Client ad spend funds.
9.2 Ad Management Services
When ad management is included in your service plan, OneAway Studios provides strategy, creative development, campaign setup, optimization, and reporting. We do not guarantee any specific ad performance metrics, cost-per-click, cost-per-lead, or return on ad spend.
9.3 Platform Policies
Advertising platforms have their own policies, terms of service, and review processes. OneAway Studios is not responsible for ad account suspensions, policy violations on Client-provided content, platform algorithm changes, or other actions taken by advertising platforms that are outside of our control.
Clients are responsible for ensuring that their business, offers, and claims comply with applicable advertising platform policies. OneAway Studios will use commercially reasonable efforts to create ad content that complies with platform guidelines, but we cannot guarantee approval of any specific ad by any platform.
10. Intellectual Property
All content produced by OneAway Studios — including but not limited to videos, photographs, graphics, ad creatives, scripts, strategies, and web assets — remains our property until full payment is received.
Upon full payment:
Client receives: A worldwide, royalty-free, perpetual, non-exclusive license to use all delivered content for their business purposes, including but not limited to social media, advertising, website, email, and print. This license does not constitute a transfer of copyright or full intellectual property ownership.
OneAway Studios retains: Full copyright and intellectual property ownership of all content produced, including the right to use the content for promotional, portfolio, case study, and marketing purposes, unless expressly restricted in writing within the Contract Service Agreement.
Full IP buyout: Transfer of full copyright and intellectual property ownership is available as a separate add-on. A full IP buyout must be agreed upon in writing and documented in the Contract Service Agreement. Without a signed IP buyout agreement, OneAway Studios retains all copyright.
Raw files: Raw camera files (unedited source footage) are not included by default. Rec.709 converted clips and final edited deliverables are included. Raw files are available as an optional add-on if specified in the CSA.
Clients own their stories, their expertise, and their brand. OneAway Studios owns the creative execution (editing, graphics, ad creative concepts, production work) and licenses it to the Client for unrestricted business use upon payment. The Client may use all delivered content anywhere, anytime, for any business purpose — but may not resell, sublicense, or claim copyright ownership without a full IP buyout agreement.
11. Confidentiality
Both parties agree to keep confidential any proprietary information, business strategies, pricing, client lists, analytics data, or trade secrets shared during the engagement. This obligation survives termination of the engagement.
Confidential information does not include information that is publicly available, independently developed, or required to be disclosed by law.
12. Indemnification
12.1 Client Indemnification
The Client agrees to indemnify, defend, and hold harmless OneAway Studios LLC, its members, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:
Content, materials, or information provided by the Client that infringes on third-party intellectual property rights (including music, images, trademarks, or copyrighted material)
Claims made by the Client or on the Client's behalf that are false, misleading, or violate applicable laws or advertising platform policies
The Client's products, services, or business practices
The Client's failure to comply with these Terms or the CSA
12.2 OneAway Studios Indemnification
OneAway Studios agrees to indemnify, defend, and hold harmless the Client from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from OneAway Studios' gross negligence or willful misconduct in the performance of services.
13. Limitation of Liability
To the maximum extent permitted by law:
OneAway Studios' total liability for any claim arising from or related to our services shall not exceed the total fees paid by the Client to OneAway Studios in the 3 months immediately preceding the event giving rise to the claim.
OneAway Studios shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost revenue, lost profits, lost data, or business interruption — regardless of whether we were advised of the possibility of such damages.
We are not liable for events beyond our control, including but not limited to acts of nature, technical failures, platform outages, internet service disruptions, advertising platform policy changes, or client-requested last-minute changes.
14. Rescheduling and Cancellations (One-Time Services)
Any rescheduling requests must be made in writing and are subject to our availability.
Cancellations that occur after contract signature and leading up to the event or session date may forfeit the deposit.
Rescheduling fees may apply depending on timing and resource reallocation.
For recurring service cancellations, see Section 5.2.
15. Privacy and Data Collection
OneAway Studios collects and processes personal information as described in our Privacy Policy, available at [oneawaystudios.com/privacy-policy].
By using our website or services, you consent to the collection and use of information as described in our Privacy Policy. This may include the use of cookies, tracking pixels (such as the Meta Pixel), analytics tools (such as Google Analytics), and lead capture forms.
We do not sell personal information to third parties.
16. Dispute Resolution
16.1 Informal Resolution
Before initiating any formal dispute process, both parties agree to attempt to resolve any dispute informally by contacting the other party in writing and allowing 30 days for resolution.
16.2 Mediation
If informal resolution fails, both parties agree to participate in good-faith mediation before a mutually agreed-upon mediator in the State of Texas before pursuing arbitration or litigation.
16.3 Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Texas. Any disputes arising from these Terms or our services that cannot be resolved through mediation will be resolved in the state or federal courts located in Texas.
16.4 Small Claims Exception
Either party may bring an individual action in small claims court if the dispute qualifies under applicable jurisdictional limits.
17. Termination
Either party may terminate the engagement:
For cause: If the other party materially breaches these Terms or the CSA and fails to cure the breach within 15 days of written notice.
For convenience (recurring services): Per the cancellation terms in Section 5.2.
For convenience (one-time services): Per the cancellation terms in Section 14.
Upon termination:
The Client is responsible for payment of all fees for services rendered through the termination date.
OneAway Studios will deliver any completed but undelivered content within 14 business days of termination.
Sections 8 (Results Disclaimer), 10 (Intellectual Property), 11 (Confidentiality), 12 (Indemnification), 13 (Limitation of Liability), and 16 (Dispute Resolution) survive termination.
18. Miscellaneous
Entire Agreement: These Terms, together with the applicable Contract Service Agreement, constitute the entire agreement between the parties. No oral agreements or representations shall modify these Terms.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Assignment: The Client may not assign or transfer their rights under these Terms without our prior written consent. OneAway Studios may assign its rights and obligations to a successor entity.
Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
19. Contact Us
For any questions regarding these Terms of Service, please contact us at:
OneAway Studios LLC
Texas
